Well-being@Gov

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Your 24/7 Well-being Companion

For your good days, bad ones, and everything in between

With Well-being@Gov powered by Intellect, you have convenient access to effective mental health care, from self-guided tools and assessments to on-demand 1-to-1 coaching and counselling support.

Get started by downloading the Intellect app, then:

1. Select “I’m new here” then “With your organisation“
2. Enter your agency-specific access code*
3. Sign up with your work email

*Please reach out to your HR for the access code.

Thrive in life and overcome whatever comes your way

Whether you want to build resilience, better manage your emotions, enhance your skills, or know yourself better, Intellect gets you closer to your goals. And it works! With Intellect:

:leaves:81% of employees reported improved ability to regulate their emotions

:relieved: 93% of employees experienced a decrease in anxiety levels after 4-6 weeks of utilisation

:muscle: 76% of employees reported increased ability for coping with challenges

Find the right care for you

Self-care Tools

Feel better with rescue sessions, build skills with learning paths, and discover yourself through assessments and journals

1-to-1 Coaching and Counselling

Connect with certified coaches and counsellors to support you in your goals

24/7 Help

Access to 24/7 Well-being@Gov Counselling Hotline for immediate support

Try it for yourself

Explore Intellect​

Well-being@Gov Intellect app navigation guide
Check out resources
Learn about coaching

FAQ

Introducing Well-being@Gov

PSD is launching a new Employee Wellness Programme (known as Well-being@Gov) for the whole of Public Service, with the objective of providing enhanced, holistic support for the well-being of our public officers. PSD has awarded the provision of Employee Wellness Programme services to Intellect Company Pte Ltd.

Intellect connects employees to personalised end-to-end care, marrying technology with a human touch to help you thrive in your everyday life, build resilience, and inch a step closer to your personal goals.

With Well-being@Gov, you have access to:

  • Unlimited self-care tools & skill-building programmes
  • 12x coaching credits per issue per year with certified coaches & counsellors, with unlimited text-messaging (virtual/in-person)
    • 30-minute virtual coaching – 1 credit per session
    • 60-minute in-person coaching – 2 credits per session (for Behavioural Health Coaching only)
  • 6x counselling credits per issue per year with certified clinical psychologists and counsellors (virtual/in-person – 60-minute sessions)
  • Unlimited 24/7 Well-being@Gov Counselling Hotline access for immediate support

*Refer to App Navigation Guide for more details on how to access these features.

Coaching

Behavioural Health Coaching

Virtual/in-person sessions with certified Coaches & Counsellors to help you work through, better manage emotions, achieve your goals, and thrive.

Examples of areas Coaches can support you in include health & lifestyle, stress, relationships and conflict, and productivity.

Holistic Coaching

Virtual sessions and unlimited text-based messaging with specialised Coaches on specific domains of fitness, nutrition and financial to identify and achieve your goals.

Counselling

Virtual/in-person sessions with certified Clinical Psychologists & Counsellors who provide treatment to improve one’s sense of well-being, alleviate feelings of distress, and resolve crises.

Examples of areas clinicians can support you in: depression, trauma, anxiety issues, eating disorders, chronic insomnia, grief & bereavement.

24/7 Well-being@Gov Counselling Hotline

In-the-moment telephone call service for those in urgent distress to speak with professionals. Responders provide in-the-moment crisis support followed by referral to the appropriate resources.

An issue refers to the challenge / topic the individual is working through. This can be short term or long term, related to personal or work-related challenges, or mental health related.

At start of any coaching / counselling session, the coach / counsellor will align with you on the issue / goal. In the course of the year, you may utilise multiple bundles of credits to work with a coach / counsellor on differing issues / goals.

If more sessions are required for the same issue, you would have to pay out of pocket for additional sessions.

You can email us directly at support@intellect.co.

Alternatively, you can write in to us through the Intellect app, under “Report a problem” in Settings your Profile tab.

Credits

  1. When you book and complete a session with your coach / counsellor; or
  2. If you cancel a session within 24 hours of its occurrence

 

Matching and chatting with your coach / counsellor does not consume credits.

Your coach / counsellor would be able to advise you if you are engaged in active sessions with them. Alternatively, you can reach out to support@intellect.co to get information on your remaining credits.

For coaching (Behavioural Health Coaching [BHC]) / counselling, you can only see one coach and/or counsellor at a time.

For holistic coaching, you can see a Nutrition, Fitness and Financial coach concurrently.

If you are facing issues with changing your coach (BHC) / counsellor, please reach out to support@intellect.co who can support you in matching with a new coach (BHC) / counsellor.

At present:

  • Counsellors are auto-matched to users, and cannot be self-selected. Please reach out to support@intellect.co to facilitate a change of counsellor if desired.
  • Alternative Holistic coaches is currently not supported.

Behavioural Health Coaching

Here at Intellect, we believe that coaching is for anyone and everyone. Coaching can help you learn to manage both professional and personal challenges. Our diverse network of coaches are highly qualified professionals, consisting of certified coaches, counsellors, and psychologists.

Whether you are looking to better manage stress or emotions, upgrade your career or simply get support from someone as you navigate life, a personalised coaching experience can bring you one step closer to achieving your goals and improving your wellbeing.

Here are some areas you can use coaching for:

  • Health & lifestyle areas
  • Setting boundaries
  • Work or personal stress
  • Productivity & time management
  • Relationships & conflicts
  • Leadership coaching

Most definitely! We believe that it’s important to work with a coach that is best suited for you. If you feel that the coach is not a right fit, you can choose a different coach immediately through the app.

  1. Go to the Messaging section
  2. Click the 3 dots at the top right
  3. Choose the option to change coaches

Holistic Coaching

Holistic coaching includes virtual sessions and unlimited text-based messaging with a physical fitness, nutritional and financial coach to discuss your needs related to these wellness topics. For the time being, holistic consultations are only available in English.

Counselling & 24/7 Well-being@Gov Counselling Hotline

Our counselling support and 24/7 Well-being@Gov Counselling Hotline are there for people who require further care beyond the self-care app and coaching.

24/7 Well-being@Gov Counselling Hotline

In-the-moment telephone call service for those in urgent distress to speak with professionals. Calls will be picked up within 25-45 seconds. Responders provide in-the-moment counselling, followed by referral to the appropriate resources.

Clinical Providers

Clinical Psychologists & Counsellors who provide treatment for people with emotional health issues to improve their sense of wellbeing, alleviate feelings of distress & resolve crises.

Here are some areas where you can get clinical support on:

  • Chronic depression
  • Anxiety issues
  • Eating disorders
  • Grief & bereavement
  • Addictive behaviours
  • Trauma-related

*Note: Psychologists are not able to prescribe medication, nor provide medical leave certs.

Counselling

You can access counselling in the Intellect app, either by referral from your Coach, or if you would like to connect with a Clinical Provider directly.

  1. Click Connect to SOS support or Clinical Sessions [In the Care tab]
  2. Select Not urgent right now 
  3. Complete the screening assessment.
  4. Get matched with a Clinician to book 1-hour Clinical sessions with a Clinical Provider.

24/7 Well-being@Gov Counselling Hotline

You can call the 24/7 Well-being@Gov Counselling Hotline number directly from the Intellect app itself.

  1. Click Connect to SOS support or Clinical Sessions [In the Coach tab or Profile tab]
  2. Select Yes, it is urgent for 24/7 helplines
  3. Alternatively, call 3163 7577

Critical Incident Support

In the event your team experiences a critical or traumatic incident, reach out to Intellect via the 24/7 Well-being@Gov Counselling Hotline below and our team will provide next steps to help your team cope with traumatic experiences and process the incident healthily.

Critical Incident Support by Intellect includes multiple levels of support to managers and team members to cope with traumatic experiences at the workplace. The goal is to help the team process the critical incident healthily and bounce back as soon as possible.

Critical incidents are sudden and unexpected, and oftentimes sufficiently disturbing to overwhelm a person’s coping capacity. These are some examples of critical incidents in the workplace:

  • Co-worker passed away
  • Workplace accident
  • Security threat
  • Physical assaults
  • Sexual harassment
  • Workplace bullying

Reach out to Intellect via calling the Helpline at 3163 7577 and our team will provide next steps.

A critical incident can adversely impact the team’s physical, emotional and psychological wellbeing. Professional support can reduce the negative impacts by helping the team understand their reaction to the incident and process the traumatic experience healthily to prevent possible serious long-term effects, as well as to look out for severe symptoms to be referred for further help. 

It is important to take note that critical incidents can affect team members who are directly and indirectly involved.

Face-to-face Sessions

You can request for a F2F session by contacting Intellect directly at support@intellect.co and include these details:

  • Name
  • Email address
  • Agency
  • Type of session requesting

Our Intellect team will then respond and coordinate the session with you. Rest assured all information will be kept private and confidential.

*Kindly note that the F2F session may not be the same provider as your Intellect coach or clinician in the app.

Privacy & Confidentiality

Data privacy and security are our utmost priority. As such, we employ rigorous measures that meet the privacy regulatories (e.g. PDPA, HIPAA, GDPR) to ensure that all user data is protected, kept confidential, and never misused. 

Our Zero-Knowledge Encryption policy keeps users’ data completely private. No one but you can access the self-care app content – not us, nor your employer.

All interactions with our providers are strictly confidential. That means your employer will not know who is using these services.

The types of data collected include your registration information, participation in sessions, and user engagement data – aggregated and anonymised data.

To ensure user anonymity & confidentiality, we only use aggregated and anonymised data for product improvement, development, and research purposes.

*Please refer to our Privacy Policy for details.

Your employer has no access to your personal data, or any data that is personally identifiable to you.

The organisation only receives high-level aggregated utilisation statistics that are anonymised and never personally identifiable to any individual.

24/7 Well-being@Gov Counselling Hotline

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